Cancellation Policy

Conditions of Payment:

– 100% of the total price required to reserve activity

Refund Policy:
– At least 3 months before the tour/activity: 15% cancellation fee will be charged;
– From 2 to 3 months before the tour/activity: 30% cancellation fee will be charged;
– From 1 to 2 months before the tour/activity: 50% cancellation fee will be charged;
– From 1 week to 1 month before the tour/activity: 75% cancellation fee will be charged;
– Less than 1 week before the event’s date – 100% of the total amount will be charged.
– No deposit refund for bookings with 3rd party agencies in the case of cancellation in accordance to their cancellation policy.

Under no circumstances can there be a refund for a “no show” client. We respect all of our client’s and our guide’s time, so it is not possible to wait longer than 5 minutes at the meeting point, if you arrive after the tour has started that would be a “no show”. In an emergency it may be possible to be reachable by phone but we are usually very busy with tours, and we may not be able to answer or call you back. It is best to try and reach us 24 hours before the tour by email as we are unable to accept cancellations or modifications by phone.