Hola!

Feel free to contact us by email, phone, SMS, Skype or even Whatsapp and we promise to respond as soon as possible. Please bear in mind that we are always on the go and we might not be able to answer your call right away or it may take some time to get in touch with you.

Email: Info@notjustatourist.com

Alternatively you could fill up the following form and we will contact you as soon as possible.

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Phone: (Mahsa) +34 955292261

Whatsapp: (Mahsa) +34 665 13 14 69

Skype: notjustatourist

F.A.Q.

How big are your tour groups?

We would like to keep it simple and nice so that you can have the full attention of your guide. Normally it’s going to be only your party maybe with a few more people. The maximum would be 8 people.

Do tours need a minimum number of travelers?

We would like to make it accessible for everybody so that we also arrange tours for only one person. In this case the price will be a bit higher as the costs are still the same as if the tour was run for more people.

Can I bring my kids on my tour?

Yes. We have lots of activities that are suitable for the kids and they would even love it more than you. Please always ask before specially in case of horseback riding and bike tour and let us know how old and how tall they are.

Do you cater for dietary requirements on food tours?

We can cater for dietary requirements on most tours, provided you advise us in advance. When you book your trip, please make a note that you need a modified menu. Our leaders will do everything in their power to ensure your needs are met. Please note, though, that in some destinations there may be limited or no options for dietary needs.

What if I am late or miss the start of my tour?

We recommend you allow plenty of time to arrive early for your tour, especially when you are in a new destination where transport can take longer than expected. Because we want to ensure our other guests can still enjoy their tour, our guides will only wait a maximum of 15 minutes for you to arrive. Unfortunately, if you are later than, this the tour will start without you and you will not be entitled to a refund, as per our terms and conditions

Will tours be cancelled in bad weather?

We don’t want you to miss out on your tour just because of a little rain so most tours will go ahead in all weather conditions. However, if tours are cancelled under extreme circumstances and whenever possible, We will contact you to move your tour to another time or day. For that reason, please make sure your booking includes a phone number or email address where we can contact you while you’re travelling.

Are your tours accessible for people with physical disabilities?

We try to make our tours accessible whenever we can, but unfortunately, some destinations may be challenging for those with wheelchairs or other assistive devices. Check the accessibility and physical rating for each trip by contacting us.

What if I need to cancel?

We know sometimes things come up, so we’ll try our best to cancel. But most of the time it’s very hard to cancel as a tour involves a lot of arrangements and bookings with other providers or guides which will not be refunded.  Please check our terms and conditions.

How do I cancel my booking?

We know sometimes things come up, so we’ll try our best to cancel. But most of the time it’s very hard to cancel as a tour involves a lot of arrangements and bookings with other providers or guides which will not be refunded.  Please send us an email with your request and check our terms and conditions.

Is tipping common in this part of the world?

Yes, tipping is commonplace in most parts of the world, particularly in the service industry (that includes tour guides!). Although our trips are inclusive of all costs and we ensure our guides and local staff are paid fairly, tips are always very welcome.

Can I share my experience and photos with Not Just a Tourist after my trip?

Yes, please! If you have had the absolute Not Just a Tourist experience with us, we want to know! If you have photos you would like to submit to us, please send an email to info@notjustatourist.com or share them on our Facebook page. As well, if you’re an Instagrammer, don’t forget to tag your photos with #NotJustaTourist so we can see them. If your ‘grams are really awesome, you might even win a gift voucher for your next trip or for your friends coming over!

Do you run private tours?

Yes and we are very good at it! These tours are based on our standard itineraries but allow you to work with the local guide directly so you customise your tour to be exactly the adventure you want. If you have a large group and wish to book a full departure, email us at info@notjustatourist.com and we’ll work something nice out.